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No. The new owner is responsible on the date that the title is transferred and a current meter reading is obtained.
Call the Division of Water at 216-291-5995 for information or email Water and Sewer Utilities.
The owners of the property must come to the Water Division office at Cleveland Heights City Hall and fill out a tenant letter in order for the tenant to assume responsibility for the charges. The water and sewer bills would still carry the owner's name on the account, but would be sent to the tenant at the property. The property owner is responsible for the unpaid bill in the event the tenant defaults on payment.
Cleveland Heights City HallWater Division40 Severance CircleLower LevelCleveland Heights, OH 44118
Read the numbers across from left to right, just as you would read an odometer on a car.
Call the Division of Water at 216-291-5995.
Yes. Sewer charges are based upon water consumption.
You can contact the Sewer Division at 216-691-7330 or 216-291-5995. There is a sewer cleaning fee assessed during regular business hours (7:30 a.m. to 2 p.m.) of $100, and an overtime fee of $200.
If you are part of the Homestead Exemption, the fee during regular business hours is $50, and the overtime fee is $100.
Note: We can only clean the sewer if there is a clean-out on the floor in your basement, or a test tee on your lawn.
The Division of Water will bill you by securing a reading from your basement meter.
If you are receiving an estimated bill, it is to your advantage to set up an appointment to have the meter repaired.
To schedule a repair, call 216-291-5995.
Yes, there is. The Division of Water offers the Homestead Exemption to seniors and / or permanently disabled customers with an annual income less than $28,650.
For more information, contact the Division of Water at 216-291-5995 or email Water and Sewer Utilities.
Yes. You may write one check for the total water and sewer charges, and send it to Cleveland Heights Division of Water.
Cleveland Heights Division of Water40 Severance CircleCleveland Heights, OH 44118
The Illuminating Company automated Outage Reporting Line is 1-888-544-4877.
You may have a water leak. Call the Water Department at 216-291-5995 so that they can dispatch an investigator.
Please call the Utilities Division at 216-291-5995 to report it.
Call the Division of Water at 216-291-5995 to report this. A Water Division supervisor will come out to evaluate the situation.
Contact the Water Division customer service representative at 216-291-5995 between the hours of 8:30 a.m. and 3 p.m.
The business hours are from 8:30 a.m. to 5 p.m. If you have an emergency after business hours, call 216-291-4987.
Email the Water Division or call them at 216-291-5995.
You are billed because water that exits your house through pipes must be chemically treated at the sewer plant before it is returned to the lake.
This per-unit fee helps us address the high costs of rubbish disposal.
The water bill is tied to the property legally. Therefore, the water is the owner's responsibility until title to the property is transferred to a new owner.
The Fire Department may be doing hydrant flushing. Run the water for approximately ten minutes and it should clear up.
Also, run water in the washing machine to prevent rust stains on clothes. Rust remover is available at the Water Department or at Fire Station #1, 3445 Mayfield Road.
Water DepartmentCity Hall (lower level) 40 Severance CircleCleveland Heights, OH 44118
Fire Station #13445 Mayfield RoadCleveland Heights, OH 44118
No. It is the responsibility of the homeowner to maintain plumbing in proper order so that a loss of water will not occur.