City Manager

Susanna Niermann O’Neil was appointed City Manager on September 2, 2020. She served as Vice City Manager since 2008. Previously, she served as Community Services Director and Commissioner of Community and Public Relations. She has been a longtime resident of Cleveland Heights.

The City Manager functions as the chief executive officer of the City. The City Manager provides leadership for the City organization; plans, organizes, directs, and coordinates all activities of City government; prepares and submits the annual operating budget and capital improvement program for Council approval, and is responsible for their administration after adoption.

The City Manager also serves as the chief advisor to Council members, providing them with recommendations based upon complete and objective information. The City Manager is responsible for the preparation of City Council meeting agendas and scheduling items for Council discussion and action. The City Manager carries out the decisions of the Council with an emphasis on effective, efficient, and equitable service delivery to the entire community.

City Managers operate under a professional Code of Ethics to ensure that their conduct and decisions merit the trust of the public, elected officials, and the staff they serve. The City Manager remains politically neutral and does not engage in election activity. The City Manager implements the will of the people as expressed through the City Council.